The capacity management process considers all resources required to deliver the it service, and plans for short, medium and longterm business requirements. This subprocess ensures optimizing use of current it resource components such as. A service capacity, business capacity, component capacity b system capacity, business capacity, component capacity c service capacity, business capacity, configuration capacity d system capacity, business capacity, infrastructure capacity explanation. This can include human resources, equipment, infrastructure, facilities and technology. There are three officially defined subprocess of capacity management itil v3 process. Capacity manager is the process owner of this process. The capacity of teams, business capabilities and processes. Itil role subprocess, capacity manager, service owner3, applications. Tools are used to help technicians like it operations to detect, for example, peaks in service usage, load, trends, etc.
For example, if the softcopy and software usage is increasing then the organization. Itil version 3 views capacity management as comprising three sub. Q capacity management considers three sub processes what. To make it easier, itil suggests three subprocesses. This itil core foundation video explains about capacity management process and its subprocess which is part of service design stage. Understanding customers current and future demands for it resources and producing. This is reflected by the three subprocesses of capacity management. It ensures that the performance of all services, as detailed in service targets within slas and slrs, is monitored andmeasured, and that the collected. Capacity management relies on three subprocesses to deliver results. It gathers and then provides other stages with the data related to service capacity, service usage, and service performance. Itil capacity management aims to ensure that the capacity of it services and the it infrastructure is able to deliver the agreed service level targets in a cost effective and timely manner. Itil capacity management itil tutorial itsm certguidance.
For example, an operations team plans the resources required to boost production by 10,000 units a day. Capacity management subprocesses by abhinav kaiser in tech decision maker, in software on january 31, 2012, 9. Itil capacity management capacity management ensures proper utilization of. The business capacity management sub process translates business needs and. The capacity management process considers all resources required to deliver the it service, and plans for short, medium and long term business requirements. Itil capacity management aims to ensure that the capacity of it. Which of the following is a sub process of capacity management. Itil capacity management is the practice of rightsizing it resources to meet. Bridging the mainframe capacity management knowledge gap 2 minute read mainframe organizations continue to embrace the nextgen staff during this mass exodus of. The output of this sub process is the service capacity report. Capacity management is a process that extends across the service lifecycle. Capacity management reporting is the final sub process. The group that authorises changes that must be installed faster than the normal process is called the. The service capacity management sub process focuses on the management, control and prediction of the endtoend performance and capacity of the live, operational it services usage and workloads.
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